DEVRIZA

Shipping & Delivery Policy

Shipping & Delivery Policy – DEVRIZA

Last Updated: 2 November 2026

At DEVRIZA, we aim to deliver your favourite jewellery safely and on time. We work with trusted courier partners to ensure a smooth and reliable delivery experience.

Please read our Shipping & Delivery Policy before placing an order.

1. Order Processing Time

  • Orders are generally processed within 1–3 business days after successful order placement and payment confirmation.
  • Cash on Delivery (COD) orders may require additional confirmation before processing.
  • Orders placed on Sundays or public holidays may be processed on the next working day.
  • During festivals, sales or high-demand periods, processing may take slightly longer.

2. Shipping & Delivery Time

  • Once dispatched, orders generally take 4–8 business days to reach most serviceable locations across India.
  • Delivery timelines may vary depending on your location, courier partner and external circumstances.
  • Remote locations may require additional delivery time.
  • Delivery dates are estimates and are not guaranteed.

3. Shipping Charges

  • Applicable shipping charges will be displayed during checkout before you confirm your order.
  • Any free shipping offer will be subject to the conditions mentioned on our website.
  • Additional charges, if applicable, will be communicated before order confirmation.

4. Order Tracking

Once your order is dispatched:

  • You will receive tracking details through available communication channels, such as SMS, WhatsApp or email.
  • You can use the tracking information to follow your shipment.
  • Tracking updates may take some time to appear after dispatch.

If you experience any tracking issues, contact our support team.

5. Incorrect Shipping Information

Customers are responsible for providing accurate delivery information while placing an order.

Please double-check:

  • Full name.
  • Complete delivery address.
  • City, state and PIN code.
  • Active mobile number.

DEVRIZA will not be responsible for delivery issues caused by incorrect or incomplete information provided by customers, subject to applicable law.

6. Delivery Attempts

Our courier partners may make multiple delivery attempts depending on their delivery policies.

Customers are requested to:

  • Keep their registered mobile number active.
  • Remain available at the delivery address.
  • Coordinate with the courier partner when contacted.
  • Accept the parcel during the delivery attempt.

If delivery is unsuccessful, please contact us promptly for assistance.

7. Refused or Undelivered Orders

We request customers to place orders only when they genuinely intend to receive them.

  • If a customer refuses to accept an order at the doorstep without a valid reason, Return-to-Origin (RTO) charges may apply.
  • Applicable charges may range from ₹299 to ₹499 per order, depending on order value and actual shipping and return costs.
  • Repeated refusal of orders may result in additional verification before future orders are dispatched.

Any recovery of shipping or return costs will be subject to applicable consumer protection laws and reasonable cost recovery.

8. Cash on Delivery (COD)

For Cash on Delivery orders:

  • Our team may contact you through WhatsApp or phone to confirm your order before dispatch.
  • Orders may be held or cancelled if confirmation is not received.
  • Customers are requested to keep the exact payment amount ready, wherever possible.
  • Please accept your confirmed order at the delivery address.

9. Delayed or Lost Shipments

Although we work with reliable courier partners, unexpected delays may occur due to weather conditions, operational issues, festivals, public holidays or other circumstances.

If your shipment appears delayed or lost:

  • Contact us with your Order ID.
  • Our team will coordinate with the courier partner.
  • We will keep you informed about the investigation and available resolution.

10. Damaged Packages

If your parcel appears damaged, tampered with or opened at the time of delivery:

  • Take photographs of the package before opening it.
  • Record a complete, continuous and unedited unboxing video.
  • Contact us within 24 hours of delivery.
  • Share your Order ID and supporting evidence through WhatsApp or email.

Our team will review your complaint according to our Return & Refund Policy.

11. Order Cancellation

  • Orders can be cancelled within 30 minutes of placing the order.
  • Once an order has been shipped or handed over to the courier partner, it cannot be cancelled through our standard cancellation process.
  • For cancellation requests, contact us immediately through WhatsApp or email.

Your statutory rights under applicable law remain unaffected.

12. Contact Us

For shipping updates, delivery assistance or order-related queries, please contact us:

Brand: DEVRIZA

Website: https://devriza.com

Email: support@devriza.com

WhatsApp: +91 8900322061

Customer Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST).

Thank you for shopping with DEVRIZA. We appreciate your trust and look forward to delivering happiness to your doorstep!