DEVRIZA

Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

Welcome to DEVRIZA! We want to make your shopping experience simple, convenient and enjoyable. Find answers to common questions about our jewellery, orders, payments, shipping, returns and more.

1. About DEVRIZA & Our Jewellery

1. What is DEVRIZA?

DEVRIZA is an online fashion jewellery brand offering carefully selected imitation jewellery designed to complement your everyday style and special occasions.

2. What type of jewellery do you sell?

We offer a collection of imitation and fashion jewellery. Explore our website to discover the latest designs and collections.

3. Is your jewellery made of real gold or silver?

Our jewellery is imitation/fashion jewellery, not solid gold or silver, unless specifically mentioned in the individual product description.

4. Will the product look exactly like the pictures?

We make every effort to display accurate product images. Slight variations in colour or appearance may occur due to lighting, photography and different screen settings.

5. Is your jewellery lightweight?

Weight varies depending on the design and product. Please refer to the individual product description for available details.

6. Is your jewellery suitable for sensitive skin?

Skin sensitivity differs from person to person. Please check the material details before purchasing. We cannot guarantee that every product will suit sensitive skin.

7. Will the jewellery lose its colour?

The durability of the finish depends on usage, storage and care. Avoid water, perfume, sweat and chemicals to help maintain its appearance.

2. Orders & Payments

8. How can I place an order?

Browse our website, select your favourite products, add them to your cart and proceed to checkout. Enter your delivery details and complete your order using an available payment method.

9. What payment methods do you accept?

Available payment methods are displayed during checkout. Cash on Delivery may also be available for eligible locations.

10. Will I receive an order confirmation?

Yes. Once your order is successfully placed, confirmation details will be sent using the contact information provided during checkout.

11. Can I cancel my order?

Cancellation requests are accepted within 30 minutes of placing an order. Once the order has been shipped or handed over to the courier, standard cancellation is not available. Please refer to our Return & Refund Policy.

12. Can I change my delivery address after placing an order?

Please contact us as soon as possible. Address changes may be possible before dispatch, but cannot be guaranteed.

13. Can I add another product to an existing order?

Please contact our support team immediately. Adding products may not be possible once your order has entered processing.

14. What if I enter the wrong phone number or address?

Contact us immediately with your order number and corrected details. We will check whether an update is possible before dispatch.

3. Shipping & Delivery

15. Do you deliver across India?

We deliver to serviceable locations across India. You can check delivery availability by entering your PIN code at checkout.

16. How long does delivery take?

Delivery timelines depend on your location and courier service. Estimated delivery information will be shared through the available order and shipping updates.

17. How can I track my order?

After dispatch, tracking details will be shared through the contact information provided during checkout, where available.

18. What if my order is delayed?

Occasional delays may happen due to courier operations, weather conditions, public holidays or unforeseen circumstances. Contact us with your order number for assistance.

19. What if my tracking status shows delivered but I haven’t received my parcel?

First, check with family members, neighbours or building reception. If you still cannot locate your parcel, contact us as soon as possible with your order details.

20. What happens if I am unavailable during delivery?

Please ensure someone is available at the delivery address to receive the parcel. The courier may make additional delivery attempts according to its service policy.

4. Cash on Delivery (COD)

21. Is Cash on Delivery available?

COD availability depends on your delivery PIN code and the options displayed at checkout.

22. Are there any additional COD charges?

Any applicable COD or additional charges will be displayed at checkout before you confirm your order.

23. Will you contact me to confirm my COD order?

We may contact you through WhatsApp or phone to confirm your COD order before processing it.

5. Returns, Refunds & Replacements

24. Can I return a product?

Returns are accepted for eligible cases such as damaged, defective or incorrect products, subject to our Return & Refund Policy and applicable consumer rights.

25. What should I do if I receive a damaged or incorrect product?

Contact us within 24 hours of delivery through WhatsApp or email. Share your order number, clear photographs and a complete, continuous and unedited unboxing video.

26. Is an unboxing video mandatory?

A complete, continuous and unedited unboxing video is required under our claims process. It should show the unopened parcel, shipping label, opening of the package and the product received. This requirement does not limit rights available under applicable law.

27. How long does a refund take?

Once a refund is approved and processed, it may take approximately 20–30 days to reflect, depending on your bank or payment provider and applicable requirements.

28. Can I exchange a product?

Replacement or exchange may be available for eligible damaged, defective or incorrect products, subject to verification and stock availability.

29. Can I return a product if I simply change my mind?

Our standard return policy does not accept change-of-mind returns. This is subject to any rights available under applicable law.

6. Jewellery Care

30. How should I take care of my jewellery?

To maintain its appearance:

  • Keep jewellery away from water and moisture.
  • Avoid direct contact with perfume, lotions and chemicals.
  • Remove jewellery before bathing, swimming or exercising.
  • Store it in a clean, dry place.
  • Avoid rubbing or scratching the jewellery.
  • Handle each piece gently.

31. Can I wear imitation jewellery every day?

You can style it for everyday use. However, its lifespan depends on usage, care, skin chemistry and exposure to moisture or chemicals.

7. Gifts & Product Availability

32. Can I buy DEVRIZA jewellery as a gift?

Absolutely! Our jewellery can be a lovely gift for birthdays, celebrations, anniversaries and other special occasions.

33. Do you offer gift packaging?

Gift packaging availability, if offered, will be mentioned on the website or product page. You can contact our support team for details.

34. Can I send an order directly to someone else?

Yes. You can enter the recipient’s delivery address during checkout. Please ensure the address and contact number are correct.

35. What if a product is out of stock?

If a product is unavailable, you may not be able to add it to your cart. Please check our website again or contact us to enquire about restocking.

36. Are products sold individually or in sets?

Please check the individual product description. It will specify whether the item is sold individually or as a set.

8. Website & Customer Support

37. Do I need an account to place an order?

You can use the checkout options available on our website. If guest checkout is enabled, you can order without creating an account.

38. Is it safe to shop on DEVRIZA?

For a safer shopping experience, always place orders through our official website: https://devriza.com and use the payment options provided at checkout.

39. How can I contact DEVRIZA?

You can reach our team through:

40. Where is DEVRIZA located?

AB 21/4, Near Burnpur Gurudwara More, Asansol, West Bengal – 713325, India.

41. What are your customer support hours?

Monday to Saturday, 10:00 AM – 6:00 PM IST.

Still Have Questions?

We’re always happy to help. If you need assistance with an order, product or anything else, feel free to contact our support team.

Thank you for choosing DEVRIZA!