DEVRIZA

Return & Refund Policy

Return & Refund Policy – DEVRIZA

Last Updated: 2 November 2026

At DEVRIZA, customer satisfaction is important to us. Every order is carefully checked before dispatch. Please read our Return & Refund Policy before placing an order.

1. Return Eligibility

We accept return requests only in the following cases:

  • You received a damaged product.
  • You received a defective product.
  • You received an incorrect product.

To qualify for a return or replacement:

  • You must contact us within 24 hours of delivery.
  • A complete, continuous and unedited unboxing video is mandatory for all damaged, defective or incorrect product claims.
  • The video must clearly show the unopened parcel, shipping label, opening process and the product received.
  • The product must be unused and in its original condition.
  • Original packaging, tags and accessories must be retained.

Claims submitted after 24 hours or without the required unboxing video may not be accepted, subject to applicable consumer rights.

2. Non-Returnable Products

We generally do not accept returns for:

  • Change of mind or personal preference.
  • Products damaged due to improper handling.
  • Products showing signs of use or wear.
  • Damage caused by water, perfume, chemicals or improper storage.
  • Products returned without prior approval.

3. How to Request a Return

Follow these steps:

  1. Contact us within 24 hours of delivery.
  2. Share your Order ID and registered mobile number.
  3. Send the mandatory unboxing video clearly showing the issue.
  4. Our team will review your request.
  5. If approved, we will provide return or replacement instructions.

4. Refund Policy

Refunds are available only for eligible and approved claims.

  • Refunds will be initiated after verification and, where applicable, receipt of the returned product.
  • Refunds may take 20–30 business days to reflect in your original payment method, depending on your bank or payment provider.
  • You will be notified once your refund has been initiated.

5. Exchange & Replacement

If you receive a damaged, defective or incorrect product, we may provide a replacement, subject to verification and stock availability.

If a replacement is unavailable, an eligible refund may be provided.

6. Order Cancellation Policy

Please read our cancellation terms carefully before placing an order.

  • Orders can be cancelled only within 30 minutes of placing the order.
  • Cancellation requests must be made through our official WhatsApp or email.
  • Once an order has been shipped, it cannot be cancelled.

7. Refused or Undelivered Orders

We request customers to place orders only when they intend to receive them.

If a customer refuses to accept an order at the doorstep without a valid reason, cancellation or Return-to-Origin (RTO) charges of ₹299–₹499 per order may apply, depending on the order value and shipping costs.

Repeated refusal of orders may result in additional verification for future orders.

8. Shipping Address & Contact Details

Customers are responsible for providing accurate delivery details.

Please ensure:

  • Your full name is correct.
  • Your complete delivery address is accurate.
  • Your PIN code is correct.
  • Your mobile number is active and reachable.

DEVRIZA will not be responsible for delivery issues caused by incorrect information provided during checkout, subject to applicable law.

9. Delivery Attempts

Customers should remain available to receive their orders.

  • Please coordinate with the courier partner if delivery is attempted.
  • Keep your registered phone number active.
  • Contact us promptly if you miss a delivery attempt.

Repeated failed delivery attempts or refusal without a valid reason may result in Return-to-Origin charges where legally permitted.

10. Cash on Delivery (COD) Orders

For Cash on Delivery orders:

  • Our team may contact you via WhatsApp or phone for order confirmation before dispatch.
  • Orders may be held or cancelled if confirmation is not received.
  • Customers are requested to accept confirmed COD orders upon delivery.

11. Mandatory Unboxing Video

To ensure a fair and transparent return process, every customer must record a complete parcel-opening video.

The video should:

  • Start before opening the parcel.
  • Clearly show the shipping label.
  • Capture the entire opening process without cuts, pauses or edits.
  • Clearly display all products received.

Claims for damaged, defective, missing or incorrect items without a complete unboxing video may not be accepted.

12. Product Care

To maintain the beauty of your imitation jewellery:

  • Keep it away from water and moisture.
  • Avoid contact with perfumes and chemicals.
  • Remove it before bathing, swimming or exercising.
  • Store it in a dry place after use.

Normal wear and tear or damage caused by improper handling is not eligible for return or refund.

13. Policy Updates

DEVRIZA reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be published on this page with the updated revision date.

14. Contact Us

For any return, refund, replacement or order-related assistance, contact us:

DEVRIZA

Website: https://devriza.com

Email: support@devriza.com

WhatsApp: +91 8900322061

Customer Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST).

Thank you for choosing DEVRIZA. We appreciate your trust and support.